The game is available to download in both Apple App Store and Google Play.
Player also may download the APK from...
iOS
Please check your network connection, we advice player to download and install the game with a stable internet connection.
Android
Please make sure the mobile device has sufficient internal storage (recommended 1.5GB)
You may try to re-install with following methods:
Please check your network connection, we advice player to download and install the game with a stable internet connection.
Android
Please make sure the mobile device has sufficient internal storage (recommended 1.5GB)
You may try to re-install with following methods:
| a) | Uninstall old version, re-download from Google Play. |
| b) | Download the APK with your PC, then install the APK to your mobile device. |
| c) | Remove your external storage (SD card), re-install the game. |
The game official release to the following countries listed : Malaysia, Singapore, Brunei, Thailand,
Indonesia, Philippines, Vietnam, Cambodia, Myanmar, Laos, and East Timor.
If you’re not in any of these countries and are using Android, we have APK download.
If you’re not in any of these countries and are using Android, we have APK download.
Player can register a CiBMall account to login DDO or login using own personal Facebook account.
CiBMall https://members.cibmall.net/cibmall/login
CiBMall https://members.cibmall.net/cibmall/login
If player is using CiBMall account, you can go to HERE and click
the Change Password at the bottom left of your window.
If player is using Facebook, you may need to change your Facebook account password.
If player is using Facebook, you may need to change your Facebook account password.
Kindly contact our customer support team for any account inquiry via phone call +603 - 5022 3018 or email
us at cs@cibmall.net
Player can reload via the store purchase or our third party top up HERE. Top up via third
party will receive a bonus of 20%.
Some player might face reload issue, whereby there is no response after clicking the reload buttons.
Please try following methods.
iOS
Android
iOS
| a) | Make sure your device is not jailbroken |
| b) | Switch another network connection, restart mobile devices |
| c) | Switch another Apple ID account |
| d) | Re-download and install the game |
| a) | Switch another network connection |
| b) | Restart mobile devices |
| c) | Re-download and install the game |
Missing purchase might occur when player successfully purchase/reload but did not receive any item(s). If
this happens, please restart the game.
Kindly contact our customer support team for any account inquiry via phone call +603 - 5022 3018 or email us at cs@cibmall.net if player did not receive purchased items after restarting the game.
Kindly contact our customer support team for any account inquiry via phone call +603 - 5022 3018 or email us at cs@cibmall.net if player did not receive purchased items after restarting the game.
Kindly contact our customer support team for any account inquiry via phone call +603 - 5022 3018 or email
us at cs@cibmall.net
DDO will have a regular maintenance every 2 weeks.
Player able store their game data once they binded the account. It is a safety feature to allow player to
keep their game data and prevent any missing records.
Please contact our customer service via DDO Official Fanpage HERE
iOS
DDO is compatible on iOS devices with at least 1GB of RAM and running iOS 9.0 or later.
Anroid
DDO is compatible with Android devices with at least 1GB of RAM and running Android 6.0 or later.
DDO is compatible on iOS devices with at least 1GB of RAM and running iOS 9.0 or later.
Anroid
DDO is compatible with Android devices with at least 1GB of RAM and running Android 6.0 or later.
i. Inappropriate Name(s) :-
Warning via Mail
5 Days Ban and System Auto Change
7 Days Ban and System Auto Change
10 Days Ban and System Auto Change
Account Banned
ii. Inappropriate Chats :-
1 Day Mute
5 Days Mute
7 Days Mute
10 Days Mute
Permanent Ban
iii. Inappropriate Images (Album) : Image will be deleted
iv. Impersonating GM/CM :-
3 Days Ban
7 Days Ban
Permanent Ban
Warning via Mail
5 Days Ban and System Auto Change
7 Days Ban and System Auto Change
10 Days Ban and System Auto Change
Account Banned
ii. Inappropriate Chats :-
1 Day Mute
5 Days Mute
7 Days Mute
10 Days Mute
Permanent Ban
iii. Inappropriate Images (Album) : Image will be deleted
iv. Impersonating GM/CM :-
3 Days Ban
7 Days Ban
Permanent Ban
